Last updated: 20 September 2026
1. Website enquiries are free of booking commitments
Preparing or sending an enquiry through this website does not book travel or take payment. There is no reservation to cancel solely because you submitted an enquiry.
2. How to request a cancellation
Call or WhatsApp +91 8909481288 as soon as your plans change. Include your booking reference, traveller name, travel date, and the service you want to cancel. Ask for written acknowledgement. Sending a request does not itself confirm that the supplier has cancelled the booking; obtain cancellation confirmation.
3. What determines the refund
Refund eligibility depends on the fare or rate purchased, the timing of cancellation, the supplier’s rules, and applicable law. Some bookings may be non-refundable or only partly refundable. Request a breakdown of any supplier deduction and any separately disclosed, applicable Airsupport service charge. This website does not set a universal cancellation fee.
4. Flights, accommodation, and packages
Airline fare conditions can differ by ticket and segment. Accommodation cancellation windows may use the property’s local time. Holiday packages can combine services with different refund conditions. Partially used services, missed departures, late cancellations, and no-shows must be assessed against the particular booking conditions and applicable rights.
5. Supplier cancellations and changes
If a supplier cancels or materially changes a service, contact us with your confirmation details to discuss the options offered for that booking. A refund, alternative arrangement, or credit may be available depending on the circumstances and applicable law. Do not assume that a voluntary cancellation rule applies to a supplier-initiated cancellation.
6. Processing and payment
Ask for the approved refundable amount, the expected processing timeline, and the payment method in writing. Supplier handling and banking processes can affect when funds arrive, subject to applicable legal requirements. We do not promise a fixed refund period for every booking. Do not share an OTP or pay an unverified request to release a refund.
7. Track or dispute a refund
Keep your payment receipt, booking confirmation, cancellation acknowledgement, and refund reference. For an update or disputed deduction, contact +91 8909481288 with these references and request clarification. Your statutory consumer rights remain unaffected by this policy.